PRIVACY POLICY

We collect personal information that you provide when you register for our Services, express interest in learning more about us or our products and services, engage in activities on our Services, or contact us in any other way.

The personal information we collect depends on your interactions with us and the Services, your choices, and the products or features you use, including names, phone numbers, email addresses, usernames, passwords, contact preferences, billing addresses, debit/credit card numbers, contact or authentication data, and mailing addresses.

• Log and Usage Data : This data is related to service usage, diagnostics, and performance, automatically recorded by our servers when you access or use our Services. This may include your IP address, device details, browser type, settings, activity logs (such as time stamps, pages viewed, searches, and actions taken), device event information (like system activity, error reports, or "crash dumps"), and hardware settings.
• Device Data : We gather information about the devices you use to access our Services, such as computers, phones, tablets, etc. This may include your IP address (or proxy server), device/application IDs, location, browser type, hardware model, ISP or mobile carrier, operating system, and system configuration.
• Location Data : We collect location data from your device, which can be precise or imprecise, depending on your device and settings. For example, we may use GPS or similar technologies to determine your location (via IP address). You can opt-out of this data collection by disabling location settings on your device, but doing so may limit access to certain aspects of the Services.

All personal information you provide to us must be accurate, complete, and truthful, and you are required to inform us of any changes to that information.

We process your personal information for various reasons, depending on your interactions with our Services, including:

• To facilitate account creation and authentication, and manage user accounts : We may process your information to allow you to create and access your account, as well as to ensure the proper functioning of your account.
• To protect an individual’s vital interests : We may process your information when necessary to protect an individual's vital interests, such as to prevent harm.
• Contract performance : to develop, comply with, and execute the purchase contract for the products, items, or services you have purchased, or any other contract with us through the Service.
• Better service : From time to time, we may also use your information to contact you for market research purposes. We may contact you by email, phone, fax or mail. We may use the information to customise the website according to your interests.
• Promotions : We may periodically send promotional emails about new products, special offers or other information which we think you may find interesting using the email address which you have provided.
• Analytics : We may use your information for various purposes, including data analysis, identifying usage trends, assessing the effectiveness of our promotional campaigns, and evaluating and enhancing our Service, products, marketing, and your overall experience.
• To comply with law enforcement requests and as required by relevant laws, court orders, or government regulations.
• For internal management and auditing purposes.
• To identify security incidents and safeguard against malicious, deceptive, fraudulent, or unlawful activities, including taking legal action when necessary to prosecute those responsible.
• To fulfill or address the purpose for which you provided the information.

This section applies to you if you are located in the EU or UK.

The General Data Protection Regulation (GDPR) and UK GDPR require us to outline the legal bases we rely on to process your personal information. As such, we may process your personal data based on the following legal grounds:

• Consent : We may process your information if you have provided us with consent to use your personal data for a specific purpose. You have the right to withdraw your consent at any time. Learn more about how to withdraw your consent.
• Legal Obligations : We may process your information when necessary to comply with our legal obligations, such as cooperating with law enforcement or regulatory bodies, exercising or defending our legal rights, or disclosing your information as evidence in legal proceedings we are involved in.
• Vital Interests : We may process your information when we believe it is necessary to protect your vital interests or those of another person, such as in situations where there are potential threats to someone's safety.
• Performance of a contract : Providing Personal Data is essential for fulfilling an agreement with you and/or for any pre-contractual obligations related to it.
• Public interest : Processing Personal Data is necessary for carrying out a task that serves the public interest or is part of the exercise of official authority granted to the Company.
• Legitimate interests : Personal Data is necessary to fulfill the legitimate interests pursued by the Company.

Under this Privacy Policy, and in accordance with applicable law if you are in the EU, you have the following rights:

• Request Access to Your Personal Data : You have the right to access, update, or delete the Personal Data we hold about you. Whenever possible, you can manage your information directly through your account settings. If you're unable to make these changes on your own, please contact us for assistance. You may also request a copy of the Personal Data we hold about you.
• Request Correction of Your Personal Data : If any of the information we hold about you is incomplete or inaccurate, you have the right to request that we correct it.
• Object to the Processing of Your Personal Data : You have the right to object to our processing of your Personal Data if we are relying on legitimate interests as the legal basis for processing, and if there is something specific about your situation that makes you want to object. You can also object to the processing of your data for direct marketing purposes.
• Request the Erasure of Your Personal Data : You can request that we delete or remove your Personal Data when there is no valid reason for us to continue processing it.
• Request the Transfer of Your Personal Data : You have the right to request that we provide your Personal Data in a structured, commonly used, machine-readable format, and to transfer it to a third-party of your choice. This right applies only to automated information that you initially consented to share with us or where we have used it to perform a contract with you.
• Withdraw Your Consent : You have the right to withdraw your consent for the use of your Personal Data at any time. Please note that if you withdraw consent, we may not be able to provide certain features of the Service that require your Personal Data.

This section of the privacy notice is for California residents and supplements the information in our Privacy Policy. It applies exclusively to all visitors, users, and others who reside in the State of California.

We may process your information if you have explicitly granted us permission (i.e., express consent) for a specific purpose, or in cases where your consent can be inferred (i.e., implied consent). You have the right to withdraw your consent at any time. In certain exceptional circumstances, we may be legally allowed to process your information without your consent, such as in the following situations:

• If the collection is clearly in the best interest of an individual and obtaining consent promptly is not possible.
• For the purpose of investigations, fraud detection, and prevention.
• For business transactions, provided specific conditions are met.
• If the information is in a witness statement and its collection is necessary for assessing, processing, or settling an insurance claim.
• To identify injured, ill, or deceased individuals and to communicate with their next of kin.
• If there are reasonable grounds to believe that an individual has been, is, or may be a victim of financial abuse.
• If it is reasonable to expect that obtaining consent would compromise the availability or accuracy of the information, and the collection is justified for investigating a breach of contract or violation of Canadian law or provincial law.
• If disclosure is required to comply with a subpoena, warrant, court order, or legal rules regarding the production of records.
• If the information was produced by an individual in the course of their employment, business, or profession, and its collection is aligned with the purpose for which it was created.
• If the collection is solely for journalistic, artistic, or literary purposes.
• If the information is publicly available and specified by regulations.

We may share your data with third-party vendors, service providers, contractors, or agents ('third parties') who perform services for us or on our behalf and need access to your information to carry out their work. We have formal agreements in place with these third parties to ensure the protection of your personal information. This means they are only authorized to use your personal information as directed by us and are prohibited from sharing it with any organization other than ours. They also commit to safeguarding the data they hold on our behalf and retaining it only for the period specified by us.

The third parties we may share personal information with are as follows:

• Bunny CDN
• Cloudflare
• Elevenlabs
• Paddle

Affiliates within our corporate group : We may need to share your information with our parent company, subsidiaries, or corporate affiliates. Any information held by our parent company, subsidiaries, or affiliates will be handled in accordance with the best practices outlined in this Privacy Policy.

Affiliated Websites : If you were referred to us by another website, we may need to share registration details, including but not limited to your name, email address, phone number, etc. In such cases, we encourage you to review the Privacy Policy of the referring website. We are not responsible for how they handle your information.

User Profiles and Submissions : Certain user profile information, such as your name, location, and any video or image content you upload to the Services, may be visible to other users to facilitate interactions within the Services or to fulfill your requests for the Company’s services. Any content you upload to your public user profile, along with any Personal Information or content you voluntarily share in public areas (such as discussion boards, messages, and chat areas), becomes publicly accessible and can be collected and used by others. Your username may also be shown to other users if you send messages, post comments, or upload images or videos through the Services, allowing others to contact you through messages and comments. Please note, we do not control the policies or practices of any third-party sites or services that may interact with our Services.

Government Authorities : We may disclose your Personal Information and Usage Information if required by subpoena, court order, government request, or to comply with legal obligations aimed at protecting our interests. In such cases, we will notify you via email when we need to comply with such legal requests. Any communication sent to you via this email address will be considered as having been communicated to you.

Business Transfers : We may share or transfer your information in connection with, or during the negotiations of, any merger, sale of company assets, financing, or acquisition of all or part of our business to another company.

Payment gateways : We do not store or collect your payment card details. This information is provided directly to our third-party payment processors, whose use of your personal information is governed by their own Privacy Policy. These payment processors comply with the standards set by PCI-DSS, managed by the PCI Security Standards Council, a collaboration of companies such as Visa, Mastercard, American Express, and Discover. PCI-DSS requirements are designed to ensure the secure handling of payment information.

A cookie is a small file which asks permission to be placed on your computer's hard drive. Once you agree, the file is added and the cookie helps analyze web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences.

We use traffic log cookies to identify which pages are being used. This helps us analyze data about webpage traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.

We may use cookies and similar tracking technologies, such as web beacons and pixels, to collect information when you interact with our Services. These technologies help us maintain the security of our Services and your account, prevent errors, resolve issues, remember your preferences, and support basic functionality.

Additionally, we allow third-party service providers to use tracking technologies on our Services for purposes such as analytics and advertising. These technologies help manage and display ads, tailor them to your interests, or send reminders for abandoned shopping carts (based on your communication preferences). The third parties and service providers use their technologies to deliver personalized advertising about products and services, which may appear on our Services or other websites.

To the extent that these online tracking technologies are considered a 'sale' or 'sharing' (which includes targeted advertising, as defined by applicable state laws in the US), you can opt out of these tracking technologies by submitting a request as outlined below in the section DO RESIDENTS OF THE UNITED STATES HAVE SPECIAL PRIVACY RIGHTS?

As part of our Services, we offer products, features, and tools powered by artificial intelligence, machine learning, and similar technologies (collectively referred to as 'AI Products'). These tools are intended to improve your experience and deliver innovative solutions. The terms outlined in this Privacy Notice apply to your use of the AI Products within our Services.

We offer the AI Products through multiple third-party service providers ('AI Service Providers'). As detailed in this Privacy Notice, your input, output, and personal information will be shared with and processed by these AI Service Providers to facilitate your use of the AI Products for the purposes described in WHAT LEGAL GROUNDS DO WE USE TO PROCESS YOUR PERSONAL INFORMATION?a>. You are prohibited from using the AI Products in any manner that violates the terms or policies of any AI Service Provider.

All personal information processed through our AI Products is managed in accordance with our Privacy Notice and agreements with third parties. This ensures robust security measures are in place, protecting your personal information throughout the process and providing you with confidence in the safety of your data.

Our servers are based in India. If you are accessing our Services from outside of India, please be aware that your information may be transferred to, stored, and processed in India, as well as in the facilities of third parties with whom we share your personal information (as described in the section WHEN AND WITH WHOM DO WE DISCLOSE YOUR PERSONAL INFORMATION?).

For residents of the European Economic Area (EEA), United Kingdom (UK), or Switzerland, please note that these countries may not have data protection laws that are as comprehensive as those in your country. Nevertheless, we will take all appropriate steps to safeguard your personal information in accordance with this Privacy Notice and applicable legal requirements.

We will retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Notice, unless a longer retention period is required or allowed by law (such as for tax, accounting, or other legal obligations). We will not keep your personal information for more than sixty (60) months after the termination of your account.

When we no longer have a legitimate business reason to process your personal information, we will either delete or anonymize it. If deletion or anonymization is not possible (for example, if the information is stored in backup archives), we will securely store your personal information and ensure it is isolated from any further processing until it can be safely deleted.

We have implemented appropriate technical and organizational security measures to protect the personal information we process. However, despite our efforts to safeguard your information, no electronic transmission over the Internet or data storage technology can be guaranteed to be 100% secure. Therefore, we cannot promise or guarantee that hackers, cybercriminals, or other unauthorized third parties will not be able to breach our security and access, steal, or alter your information. While we strive to protect your personal information, the transmission of personal data to and from our Services is at your own risk. We recommend accessing the Services only within a secure environment.

We do not knowingly collect, solicit, or market data to children under 18 years of age, nor do we knowingly sell such personal information. By using the Services, you confirm that you are at least 18 years old, or that you are the parent or guardian of a minor and consent to their use of the Services. If we discover that we have collected personal information from users under 18, we will deactivate the account and take reasonable steps to delete such data from our records. If you become aware of any data we may have collected from children under 18, please contact us at: support@thevocals.co

In certain regions (such as the EEA, UK, Switzerland, and Canada), you have specific rights under applicable data protection laws. These rights may include: (i) the right to request access and obtain a copy of your personal information, (ii) the right to request correction or deletion of your information, (iii) the right to restrict the processing of your personal information, (iv) the right to data portability (if applicable), and (v) the right not to be subject to automated decision-making. n some cases, you may also have the right to object to the processing of your personal information.

If we are processing your personal information based on your consent, either express or implied under the applicable law, you have the right to withdraw that consent at any time. Please note that withdrawing your consent will not affect the lawfulness of any processing we conducted prior to the withdrawal, nor, when applicable law permits, will it impact processing based on other lawful grounds such as legitimate interests.

You can opt out of our marketing and promotional communications at any time by clicking the unsubscribe link in the emails we send. Once you unsubscribe, you will be removed from our marketing lists. However, we may still contact you for non-marketing purposes, such as sending service-related messages necessary for the administration of your account, responding to service requests, or other essential communications.

If you would at any time like to review or change the information in your account or terminate your account, you can. Upon your request to terminate your account, we will deactivate or delete your account and information from our active databases. However, we may retain certain information in our files to prevent fraud, troubleshoot issues, assist with investigations, enforce our legal terms, and/or comply with applicable legal requirements.

You can exercise these rights by contacting us using the details in the section HOW CAN YOU GET IN TOUCH WITH US REGARDING THIS NOTICE? below. We will evaluate and respond to any request in line with applicable data protection laws.

Most web browsers, as well as some mobile operating systems and apps, offer a Do-Not-Track ('DNT') feature or setting that allows you to indicate your preference not to have data about your online browsing activities monitored or collected. Currently, there is no unified technology standard for recognizing and implementing DNT signals. As such, we do not respond to DNT browser signals or any other mechanism that automatically communicates your preference not to be tracked online. If a standard for online tracking is established in the future that we need to follow, we will update this Privacy Notice to reflect that change.

In compliance with California law, we are required to inform you of how we respond to DNT signals. Since there is no recognized industry or legal standard for honoring DNT signals at this time, we do not respond to them.

If you are a resident of California, Colorado, Connecticut, Delaware, Florida, Indiana, Iowa, Kentucky, Minnesota, Montana, Nebraska, New Hampshire, New Jersey, Oregon, Tennessee, Texas, Utah, or Virginia, you may be entitled to exercise certain privacy rights under the applicable state privacy laws. These rights may include the ability to:

• Request access to your personal information : You can request details about the personal information we have collected and stored about you, as well as how it has been used and processed.
• Request correction of inaccurate information : If any of the personal information we hold about you is incorrect or outdated, you may have the right to request that we correct it.
• Request a copy of your personal information : You may request a copy of the personal information we maintain about you.
• Request deletion of your personal information : You may request that we delete your personal information from our systems, subject to certain exceptions outlined by law.
• Withdraw consent for processing : If we process your personal information based on your consent, you have the right to withdraw that consent at any time, which will stop further processing of your information unless there is another legal basis for it.

Please note that these rights may be subject to limitations depending on the specific legal requirements of your state or other applicable laws. Certain circumstances may limit your ability to exercise these rights, such as if the processing of your data is required to comply with a legal obligation or to fulfill a contract.

We may update this Privacy Notice occasionally. The updated version will be marked with a new 'Revised' date at the top of this notice. If we make significant changes, we may notify you by prominently posting a notice or by sending you a direct notification. We encourage you to review this Privacy Notice regularly to stay informed about how we are safeguarding your information.

If you have any questions or comments about this notice, you can contact us by mail at: support@thevocals.co

Depending on the laws of your country or state of residence in the US, you may have the right to request access to the personal information we collect from you, inquire about how we process it, correct any inaccuracies, or delete your personal information. You may also have the right to withdraw your consent for us to process your personal information. Please note that these rights may be subject to limitations under applicable law. To review, update, or delete your personal information, please contact us at support@thevocals.co.

Our Service may include links to websites that are not operated by us. If you click on a third-party link, you will be redirected to their site. We highly recommend that you review the Privacy Policy of each site you visit. We have no control over, and are not responsible for, the content, privacy policies, or practices of any third-party websites or services.

• Directly from You : This includes information you provide by filling out forms on our Service, expressing or sharing preferences through our Service, or making purchases on our Service.
• Indirectly from You : For instance, by tracking your activity on our Service.
• Automatically from You : For example, through cookies placed on your device by us or our Service Providers as you use our Service.
• From Service Providers : For instance, third-party vendors who help monitor and analyze the usage of our Service, provide advertising on our Service, deliver targeted ads to you, process payments, or offer other services that support the operation of our Service.

The CCPA grants California residents specific rights concerning their personal information. If you are a California resident, you have the following rights:

• The Right to Notice: You have the right to be informed about the categories of personal data being collected and the purposes for which this data is being used.
• The Right to Request: Under the CCPA, you have the right to request that we disclose details about how we collect, use, sell, disclose for business purposes, and share your personal information. Upon receiving and confirming your request, we will provide: (i)The categories of personal information we have collected about you, (ii)The sources from which we collected your personal information, (iii)Our business or commercial purposes for collecting or selling this personal information, (iv)The categories of third parties with whom we share your personal information, (v)The specific pieces of personal information we have collected about you
• If we have sold your personal information or disclosed it for business purposes, we will disclose: (i)The categories of personal information that were sold, (ii)The categories of personal information that were disclosed
• The Right to Opt-Out of the Sale of Personal Data: You have the right to instruct us not to sell your personal information. To submit an opt-out request, please contact us.
• The Right to Delete Personal Data: You have the right to request the deletion of your personal data, subject to certain exceptions. Once we receive and confirm your request, we will delete (and instruct our service providers to delete) your personal data from our records, unless an exception applies. We may deny your deletion request if retaining the information is necessary for us or our service providers to: (i)Complete the transaction for which we collected the personal information, provide a requested good or service, take actions reasonably anticipated within the context of our ongoing business relationship with you, or perform our contract with you, (ii)Detect security incidents, protect against malicious, deceptive, fraudulent, or illegal activities, or prosecute those responsible for such actions, (iii)Debug products to identify and fix errors that impair functionality, (iv)Exercise free speech, ensure another consumer's right to free speech, or exercise another legally protected right, (v)Comply with the California Electronic Communications Privacy Act (Cal. Penal Code § 1546 et seq.), (vi)Engage in public or peer-reviewed scientific, historical, or statistical research in the public interest that complies with ethics and privacy laws, when deleting the data would likely impair the research, and you previously provided informed consent, (vii)Enable internal uses that align with consumer expectations based on your relationship with us, (viii)Comply with a legal obligation, (ix)Use the information for other internal and lawful purposes consistent with the context in which you provided it
• The Right Not to Be Discriminated Against: You have the right not to face discrimination for exercising any of your rights as a consumer, including: (i)Denial of goods or services, (ii)Charging different prices or rates for goods or services, including discounts or other benefits or imposing penalties, (iii)Providing a lower level or quality of goods or services, (iv)Suggesting that you will receive a different price or rate, or a different level or quality of goods or services

You can contact us at support@thevocals.co in order to exercise these rights if you are a California resident.